Desk Factory Seconds Product FAQs
What makes our birch ply special?
We've selected the finest sustainable birchwood ply to craft our products.
Offers a luxurious finish, that’s as close to nature as it gets. It’s our most eco-friendly to date. Desks are hand-sanded and oiled with a premium, plant-based hard wax oil, which is 100% natural and safe for your home.
The oiling and sanding process exaggerates the exposed wood grain pattern, leaving a smooth, water-resistant finish that is hard-wearing, yet silky-soft and satisfying to the touch.
Our desks can be cleaned with a damp cloth.
What is the surface finish on the desk?
Our most eco-friendly to date. Hand-finished with a premium, 100% natural, plant-based hard wax oil.
The oiling and sanding process exaggerates the exposed wood grain pattern leaving a super-smooth, water-resistant and hard-wearing finish that is extremely satisfying to the touch.
Which forms of payment do you accept?
We accept payments via credit cards, LayBuy, G pay, Shop Pay and AfterPay.
Where do you deliver to?
We offer free delivery to your door nationwide.
How quickly will I receive my item/s once I place an order?
We dispatch items the next business day after an order is received. Please allow around two weeks for delivery.
Do you accept returns?
Seconds or B-Grade items
Only regular items may be refunded, unfortunately seconds and b-grade items cannot be refunded as they were by nature sold as seconds and with defects at a reduced price point.
To read our full returns and refunds policy click here.
Quality & Workmanship - 3 Year Warranty
We stand behind the quality and workmanship of our products and their materials.
If it warps, cracks, breaks, doesn't hold weight or has defects - up to three years after your purchase - we'll replace your items for free.
What makes this desk sustainable?
Sustainability is at the heart of everything that we do, and it all begins with material selection.
We only use the highest quality, low-formaldehyde, EPA Certified birchwood ply to create our desks and accessories.
It's important to us that environmental and social responsibility is involved when sourcing our materials, and that the raw wood comes from sustainably managed forests with legal logging operations.
Birchwood as a material is known for its superior strength, which means we're able to craft an end product that's built to last.
Innovative design helped us create a product that minimised material wastage and reduced the amount of energy we used.
From the initial prototype, through to the final WFH Desk product, we managed to achieve a 50% reduction on our energy consumption, and a 30% reduction in material waste.
Thanks to sustainable design, we have reduced the number of offcuts we put in the rubbish and the amount of energy we use.