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FAQs

Where are your desks made?
In New Zealand! Our desks are made in Cambridge, in the heart of the Waikato.

What are work from home desks made from?
Our desks are made from 3/4” high-quality furniture grade baltic birch plywood, EPA certified for low emissions. It is strong, sustainable, and environmentally friendly. 

Pricing
We want to give you the best value we can. We make our desks in New Zealand from high-quality furniture grade baltic birch plywood rather than particle or fibreboard made offshore.  Our prices also include delivery to your door. We offer an excellent desk at the best price point we can, all while maintaining production in New Zealand and keeping our Kiwi team in jobs. 

What parts does the desk come with?
Click on the product photos on our desk pages to get in-depth information about each specific product. The original WFH Desk comes with:
- 1x Back triangle
- 2x Sides
- 1x Desktop
- 1x Back shelf (two pieces/split in middle)
- 1x Cable Tray
- 7x Keys

What are the assembled desks dimensions?
Click on the product photos on our desk pages to get in-depth information about each specific product. The original WFH Desk is 890mm wide, 595mm deep, and 1200mm inches high. There is a photo with overlaid dimensions in product photos. 

Can you change the height of the desk?
Yes! We designed this desk to let you set up the desk to the height that works best for you sitting or standing. It is easy to change it to another height setting, but you need to clear your desk to do it. Changing desk height takes 1-2 minutes when clear. Check out the video below to see someone adjusting our desk between heights. It is not as fast as an electric sit-stand desk, but it is a lot more modular than an electric sit-stand desk.

WFH Desk & Accessories

Is the desk sturdy?
Yes! Our team live and breathe design and engineering. Check out our Covid story for details on that, but rest assured that we make quality products that are sturdy, robust, and stable. See our product reviews to hear what our customers say as well. 

How much weight can the desk and accessories support?
The desktop will easily handle 45kg of weight, and the accessories can handle 20kg each. Some accessories can handle up to 45kg also. 

What makes our birch ply special?
We've selected the finest sustainable birchwood ply to craft our products.

Natural Birch:
Offers a luxurious finish, that’s as close to nature as it gets. It’s our most eco-friendly to date. Desks are hand-sanded and oiled with a premium, plant-based hard wax oil, which is 100% natural and safe for your home. The oiling and sanding process exaggerates the exposed wood grain pattern, leaving a smooth, water-resistant finish that is hard-wearing, yet silky-soft and satisfying to the touch.

Satin Birch: Features a super-smooth, heat-resistant, scratch-resistant and hard-wearing surface finish. This finish is heat-applied melamine, similar to a kitchen worktop surface. 

Both Natural Birch & Satin Birch can be cleaned with a damp cloth.


What makes your desks sustainable?

Sustainability is at the heart of everything that we do, and it all begins with material selection. We only use the highest quality, low-formaldehyde, EPA Certified birchwood ply to create our desks and accessories.

It's important to us that environmental and social responsibility is involved when sourcing our materials, and that the raw wood comes from sustainably managed forests with legal logging operations. Birchwood as a material is known for its superior strength, which means we're able to craft an end product that's built to last.

Innovative design helped us create a product that minimised material wastage and reduced the amount of energy we used. From the initial prototype, through to the final WFH Desk product, we managed to achieve a 50% reduction on our energy consumption, and a 30% reduction in material waste.

Thanks to sustainable design, we have reduced the number of offcuts we put in the rubbish and the amount of energy we use.


Where do you deliver to?
We offer free delivery across New Zealand.

How quickly will I receive my desk once my order is place?
We typically dispatch desks within the next business day upon order. Please allow around two weeks for delivery. 

What is the purpose of the small shelf that sits under the main table shelf?
It is our cable management tray. It is optional and can be removed if you wish to use the desk at the lowest two seated positions.

How do I use the smaller wedge keys that comes with the laptop wing and monitor stand?
As you push a key into a slot, wiggle the laptop wing or monitor stand with your other hand, and the key will tighten it up more as it pushes down further.

Do you deliver overseas?
We don’t currently ship orders overseas.

Do you make other pieces of furniture?
After popular demand from our customers, we designed and began manufacturing a range of sustainable plant stands - the Japandi Plant Stand Collection. Click here to see the range. Please like our Facebook page for updates of new products and let us know what kind of furniture you are interested in via email sales@workfromhomedesks.co.nz so we can add them to our ideas board.

What payment options do you accept?
We offer 'Buy Now, Pay Later' payment options via Afterpay and Laybuy, which allow you to spread the cost of your purchase over time. With these options, you make your first payment installment today and then pay off your purchase over the next six weeks.

Simply add what you want to the shop cart, and select the Afterpay or Laybuy payment option at the checkout to pay with either of these methods.

Please note: To complete your purchase, you'll have to register an account with Laybuy and/or Afterpay if you don't have one already.

Click here to visit the Laybuy website or here for the Afterpay website for more details.

We also accept payments via credit cards and Shop Pay, and G Pay.

Refunds & Returns
Click here to read our full policy.


Quality & Workmanship - 3 Year Warranty
We stand behind the quality and workmanship of our products and their materials.
If it warps, cracks, breaks, doesn't hold weight or has defects - up to three years after your purchase - we'll replace your items for free.

Do the desks have any varnish or sealing type of finish to make them water-resistant?
Yes, the Satin Birch desk has a clear coat on it that helps make it water-resistant, while the Natural Birch has a protective oil coating.

Do you use low formaldehyde plywood?

Yes! Our desks are made from very high-quality birch plywood, which is low in formaldehyde and meets EPA & CARB Phase 2 standards using E0 and E1 glues, therfore meeting the highest current standard for formaldehyde admissions. 

What is the surface finish on the desk?

Satin Birch: Super-smooth, scratch-resistant, heat-resistant, and hard-wearing. Satin Birch has a heat-applied melamine finish, similar to a bench top, resulting in an exposed wood grain look with a clear, durable, top finish. The surface is smooth, matt, and comfortable to work on.

Natural Birch: Our most eco-friendly to date. Hand-finished with a premium, 100% natural, plant-based hard wax oil. The oiling and sanding process exaggerates the exposed wood grain pattern leaving a super-smooth, water-resistant and hard-wearing finish that is extremely satisfying to the touch.

Want to connect with us?

The live chat on our website is monitored by real people in our own team most hours of the day (8am-11pm, weekdays). We check it at random over the weekends. We recommend you contact us there as someone is usually on duty. Alternatively send us an email: sales@workfromhomedesks.co.nz.  

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